Nathan
Sterrett
Work History:
The
PC Software Specialist
8/01-present
*
Provided software installation support for faculty and staff
*
Worked with a team to set up Microsoft Systems Management Server
*
Designed and administrated the plan for maintaining Microsoft Office
and
Windows
security updates
*
Co-Administrator for McAfee ePolicy Orchestrator
*
Member of a team planned and distributed 1000 Dell laptops
*
Developed procedures and Documentation for Campus-wide migration
to Microsoft
Outlook/Exchange from Netscape Navigator
*
Planned and distributed 100 Macintosh Laptops
Westfield
Insurance
Company
Customer
Support Provider
7/99
– 7/01
* Worked to
bring
* Tested
products and
help develop procedures for token ring to Ethernet
conversion
* Provided
support for
developers of e‑commerce and real‑time web solutions
* Build
servers for e‑commerce
and real‑time web solutions
* Worked as
second level
support for PC’s under Windows 95 and NT 4.0
* Configured
and
installed new workstations and laptops
Technician
III, Temporary (Computer Support Group)
6/98
‑ 12/98
* Installed and maintained several
hundred PC's on a LAN
* Configure laptop and desktop PCs
for direct LAN connection and remote
dial‑in
* Installed and maintained PCs for
connection to a Microsoft Exchange Server,
an enterprise
mail and calendar management program
* Deployed 10Base‑T and
10Base‑2 local area networks
* Provide telephone support for
calls from students, faculty, and staff of the
school
* Extensively interacted with CWRUnet
for network setup and maintenance
Stauffer
& Company
Support
Engineer for ADVANTS system
9/96 ‑ 9/97
* Debugged a network telephony
system written in Microsoft Visual Basic
* Wrote help documentation for the
ADVANTS system
* Developed a spell checking plug‑in
for
the ADVANTS system
* Assisted in installation of the
ADVANTS
system at the
Better
Business Bureaus
Education:
Microsoft
Certified Training
Software
Answers Inc.
2002-2004
* Deploying
and
Supporting Microsoft Systems Management Server 2.0
*
Implementing and
Supporting Microsoft Windows XP Professional
*
Implementing a
Microsoft Windows 2000 Network Infrastructure
The
* Currently
enrolled,
Bachelors of Arts expected in 2009
2002-present
* Maintained a GPA of 3.9
*
Student of Computer Engineering
1995‑1997
* Enrolled in Honors Computer
Programming Courses ‑ Design of Object‑Oriented
Systems
Junior
Scholars Program
Summer'94
* Introductory College Statistics
* Introductory Computer Engineering
Computer
Skills and Knowledge:
Certification: Microsoft
Certified Professional since 9/99
Tests:
* Networking
Essentials
* Windows 98
* Windows NT
Server
* Windows NT
Server in
the
* Windows
TCP/IP
Networking
* Microsoft
Proxy Server
2.0
Operating
Systems:
* Windows 95, 98,
and ME
* Windows
2000 and XP
* Windows
2000 Server
* Linux (Debian, Slackware, S.U.S.E., Red
Hat)
*
OpenBSD
Software:
* MS Office Suite
(Word, Excel, Access, PowerPoint)
* MS
Exchange/Outlook 97/98, FrontPage, Internet Explorer
* Corel Suite
(DRAW and WordPerfect)
* Adobe Acrobat
maker and reader
* Symantec (WinFax
Pro, Norton Utilities, Norton Anti-Virus, Ghost)
* Netscape
Communicator, Mozilla
*
McAfee Anti-Virus Enterprise Edition and EPO administrator console
*
Microsoft Systems Management Server 2.0 and 2003
Networking:
* TCP/IP, NetBEUI,
IPX/SPX, DLC
* Network trouble‑shooting
and repair, network installation and maintenance
Program
Languages:
* C, C++, Pascal, TurboPascal
*
HTML